Terms of Service
These terms apply when you use the Pickory website, free check or paid plans. By using them you agree to these terms.
1. The service
Pickory checks how AI assistants (such as ChatGPT and Claude) answer shopping questions related to your store, and helps improve how your store is described and mentioned online. Depending on your plan, this can include reports, product page rewrites and outreach drafts. We prepare honest outreach drafts; you review them and send them yourself.
2. No guaranteed results
AI assistants are run by third parties and change their answers over time. We cannot guarantee that any assistant will recommend your store, or any specific amount of traffic, orders or revenue. Reports show what AI assistants answered on the date of each check. Any calculations on our website are examples, not promises.
3. Your approval and your facts
We never publish changes to your store without your approval. We write only from the facts you provide or that are public on your store, and we mark missing facts for you to fill in. You are responsible for checking that everything you approve is accurate and lawful.
4. Honest outreach
We do not create fake reviews, fake accounts or undisclosed paid endorsements. Our outreach drafts are written openly as your brand. We never send them for you: you check each draft and send it yourself.
5. Plans, billing and cancellation
Paid plans are billed monthly, or yearly at a lower price, in advance through your Shopify invoice, in the Pickory app for Shopify. You can cancel at any time. If you cancel your plan in the app, weekly checks stop at once and we ask Shopify to credit the unused days of that billing period. If you uninstall the app instead, weekly checks stop at once and any credit for the unused days follows Shopify’s billing rules; we don’t promise one. Apart from this and the first-month guarantee below, payments are not refunded. Prices may change with at least 30 days’ notice.
6. First-month guarantee
On monthly Starter and Growth plans (not on yearly plans): if you reviewed the first fixes within the month and the report at the end of your first paid month shows no improvement in how AI assistants mention or describe your store compared with your first report, you can ask for a refund within 30 days after that report. We refund the amount you paid for your first month, minus a fixed amount for the AI checks already run: $34 on Starter, $160 on Growth. This guarantee applies to plans started while it is offered on our website; if we stop offering it, plans started before that keep it. Write to hello@getpickory.com. Other payments are non-refundable, except where the law requires otherwise.
7. Acceptable use
Use Pickory only for stores you own or are allowed to represent. Don’t use it to send spam or to disrupt our systems.
8. Intellectual property
You own your store content and the rewritten content we deliver to you once paid for. Pickory owns its software, reports format and website. ChatGPT, Gemini, Perplexity, Claude and Shopify are trademarks of their owners; we are not affiliated with or endorsed by them.
9. Liability
To the extent the law allows, our total liability for any claim is limited to the fees you paid us in the 3 months before the claim, and we are not liable for indirect or lost-profit damages. Nothing here limits liability that cannot be limited by law.
10. Law
These terms are governed by the laws of Poland, without limiting any mandatory consumer or business protections that apply to you where you are based.
11. Contact
Pickory is operated by Arsenii Olshevskyi, ul. Artura Grottgera 15, 80-311 Gdańsk, Poland. Contact: hello@getpickory.com.