Privacy Policy
This policy explains what personal data Pickory (“we”, “us”) collects, why, and your rights. We keep it short and collect as little as possible.
Who we are
Pickory is operated by Arsenii Olshevskyi, ul. Artura Grottgera 15, 80-311 Gdańsk, Poland. Contact: hello@getpickory.com.
What we collect
- When you request a free check: your store address and email address.
- Paying clients: name, email and the plan you chose. Billing goes only through your Shopify invoice: Shopify handles the payment, and we never see card details.
- Technical data: our hosting provider may log IP addresses and browser information for security and to deliver the website.
We do not use advertising or analytics cookies, and we do not track you across other websites. Fonts are served from our own server.
We count visits to this website with Cloudflare Web Analytics. It uses no cookies and collects no data that could identify you; we see only totals, such as page views and the sites visitors came from.
Public store data
The free check and our reports use publicly available information about your store (public product catalog and pages) and answers from AI assistants. This is business information, not personal data.
Pickory app for Shopify
When you install the Pickory app from Shopify, Shopify shares with us your store’s name, contact email and domain, and gives the app access to your products (scopes read_products and write_products). We read your product catalog to check it and to write new product descriptions. We change a product description only after you click Publish in the app, we keep your original text, and Undo puts it back. When you allow order access (scopes read_orders and read_reports; Shopify asks you before the app gets it), the app reads your orders’ totals, dates and visit sources (referrer, landing page, UTM source), the answer to a “How did you hear about us?” question at checkout if your store asks one, and the number of visits to your store by referring site, to count orders and visits that came from AI assistants. It does not read or keep customer names, emails, phone numbers or addresses. Only totals are kept, in your reports. Until you allow it, the app does not access your orders. Billing for the app goes through Shopify; we never see your payment details.
With your click, the app can also save your answers about a product as that product’s own fields (Undo removes them), and, when you ask for it, check your store the way an AI shopping agent does: it searches your products and puts one in a cart, which it cancels at once. Nothing is bought.
If you turn on “Visits and sales from AI assistants” in the app, the app adds a Shopify pixel to your store (scopes write_pixels and read_customer_events). It counts visits that came from an AI assistant (ChatGPT, Perplexity, Gemini, Copilot, Claude — from the referring site or the link’s UTM source) and the total of a purchase that ends such a visit. It never sends a shopper’s name, email, phone number, address or order number; it runs only where the shopper allowed analytics, and we keep only daily counts and totals. Turn it off in the app and the pixel is removed.
If you uninstall the app, the weekly checks stop at once. When Shopify then asks us to erase your store’s data (48 hours after uninstall), we delete your store and everything tied to it. We keep only a one-way fingerprint of the store’s Shopify address (it cannot be turned back into the address and names no one), so the one free AI check is not given twice. We hold no data about your customers; Shopify’s customer data requests are answered accordingly.
Google Search Console (optional)
If you connect Google Search Console in the Pickory app, we read, with read-only access, the search queries for your store’s site from the last 28 days (US searches, with their impressions and clicks). We use them only to find real shopper questions to track in AI answers for your store; we never change anything in your Search Console and never share the data. We keep the access token encrypted. You can disconnect at any time in the app (Real questions → Disconnect) or in your Google Account (Security → Third-party access); uninstalling Pickory deletes the token and this data. Pickory’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
Partner links
If you open our website through a partner’s link (with ?ref= and a code), the code is kept in your browser tab only (no cookie) and sent with your free check request, so we know which partner introduced you. In the Pickory app, a store owner can enter a partner code at first launch for the same reason. We use it only to pay our partners.
Question after purchase (optional)
If a store turns on Pickory’s question on its Thank you page, a shopper can say whether they asked an AI assistant before buying, which one, and what they asked. Answering is optional and anonymous: the question does not read the order or the shopper’s details, and we do not receive the shopper’s name, email, address, phone number or order number. We keep only which assistant was picked and the day, and the question text, to track it in AI answers for that store; a question that contains personal data or the store’s own name is dropped and not kept. The data is deleted when the store uninstalls Pickory.
Why we use your data
- To send the report you asked for and one follow-up email (our legitimate interest in answering your request, or your consent).
- To provide our paid services under a contract with you.
- To improve Pickory for all stores: we combine results from many stores into anonymous totals (for example, how often pages that state a product’s size were named by AI assistants after a change). These totals never name a store, brand, product or text, and a total is shown only when it comes from at least 10 stores.
- To meet legal obligations, such as keeping invoices.
Who we share it with
Only with service providers that help us run Pickory: website hosting and forms (Netlify), website visit counts (Cloudflare Web Analytics, no cookies), app and database hosting (Railway), email (Resend, Zoho), payments (Shopify, through your Shopify invoice), and AI providers (OpenAI, Anthropic, Perplexity, Google) that process store and product information to produce reports and product descriptions. We do not sell or rent personal data.
International transfers
Some providers are based in the United States. Where required, transfers rely on appropriate safeguards such as the EU Standard Contractual Clauses or the EU–US Data Privacy Framework.
How long we keep it
Free check requests: up to 12 months, unless you become a client or ask us to delete them sooner. Client data: for the length of the service and afterwards as required by law (for example, accounting records).
Your rights
You can ask us to access, correct, delete or export your data, to restrict or object to its use, and to stop emails at any time. Email hello@getpickory.com. If you are in the EU, you can also complain to your local data protection authority (in Poland: UODO). If you are a California resident, you have similar rights under the CCPA; we do not sell or share personal information for cross-context advertising.
Changes
If we change this policy, we will update the date above.